Where do you ship?
We ship worldwide. If in doubt, please email us at firstname.lastname@example.org.
Can I change my shipping address?
If we have not yet shipped the product then yes, please email us at email@example.com with the new address. If we have shipped your product then we will try our hardest to change the address mid-delivery.
How does your life trial work?
If you have not monogrammed your Helone then we provide a 14-day (from the day you receive your Helone) no questions asked exchange or refund. That way you can try any Helone product for 2 weeks and return it (within Australia we will pay for shipping but if you live internationally you will need to pay for return shipping) for any reason for a full refund or exchange. Afterall, you need an accomplice that you gel with.
Please email us at firstname.lastname@example.org and our customer care team will be in touch.
How does your refund/return policy work?
Customer service is extremely important to us, so we have designed this process to be easy and stress-free. Our full refund/return policy can be found here. Any questions, please email our customer service team.
What colour can I monogram in?
We only monogram in matte gold foil which is the same colour and type as the Helone logo.
What type of leather do you use?
We use two types of leathers. The first is a premium European top grain leather made in boutique tanneries. The second, is an all-natural, vegan cactus leather from Central America.
Something is wrong with my product, what do I do?
Please email our customer service team at email@example.com with photos and details about what is wrong. We will respond as soon as possible.
How much is shipping?
Within Australia, express shipping is complimentary. Outside of Australia, standard shipping is complimentary but express shipping is $10.
Do you pay customs duties for international shipments?
No, there is no way for us to do this. Should your country tax you then unfortunately this is not something we can cover. All applicable duties, taxes and fees are your responsibility.